Refund Policy
Effective Date: October 2025
At Beyond Your Care, we value client satisfaction and transparency. Our refund policy is as follows:
Deposits
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All deposits made to secure services are non-refundable, unless otherwise stated in the signed service agreement.
Prepaid Services
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Refunds for prepaid services may be issued if cancellation is requested at least 7 days prior to the scheduled start date.
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Requests made less than 7 days before the service date may be subject to a partial refund or credit, based on management review.
Completed Services
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No refunds will be issued for services that have already been completed or provided in full.
Special Circumstances
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Refunds due to verified emergencies, hospitalization, or company-related cancellations will be reviewed and handled on a case-by-case basis.
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Approved refunds will be processed using the same payment method originally used.
Requesting a Refund
To request a refund or review your eligibility, please contact our office:
Email: info@beyondyourcare.org
Phone: 470-977-2755
Mailing Address: Jacksonville, FL, USA
Beyond Your Care reserves the right to modify this Refund Policy at any time to comply with updated business practices or Florida state regulations.